Terms of service
Overview
This website is operated by GameSphere (a trading name of SC Ecommerce Ltd). Throughout the site, the terms “we”, “us” and “our” refer to GameSphere.
By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service (“Terms”), along with our:
If you do not agree, you must not use our website.
Our store is powered by Shopify Inc..
We may update these Terms at any time. Continued use of the site constitutes acceptance of any changes.
1. Eligibility & Use Of Site
You confirm that:
- You are at least 18 years old, or using the site under supervision
- You will not use the site for unlawful purposes
- You will comply with all applicable UK laws
You must not:
- Upload malicious code or attempt to hack the website
- Misuse the website or its content
We reserve the right to suspend or terminate access where misuse is suspected.
2. Products & Services
GameSphere sells:
- Physical video games, consoles and accessories
- Digital products (e.g. game codes, gift cards)
We aim to ensure:
- Accurate product descriptions
- Clear pricing in GBP (£)
- Up-to-date availability
However:
- Product images may vary slightly depending on display
- Availability may change without notice
We reserve the right to:
- Limit quantities
- Cancel orders where necessary (e.g. fraud or pricing errors)
3. Orders & Payment
When placing an order, you agree that:
- All information provided is accurate
- Payment is authorised
We reserve the right to:
- Refuse or cancel orders
- Limit quantities per customer, household, or order
If an order is cancelled, you will be notified and refunded where applicable.
4. Pricing & Errors
We take care to ensure pricing accuracy. However, errors may occur.
If a pricing or product error is identified:
- We reserve the right to cancel the order
- A full refund will be issued if payment has been taken
Prices are subject to change without notice.
5. Shipping & Delivery (Physical Products)
Shipping is handled in line with our Shipping Policy.
Key points:
- Delivery timeframes are estimates, not guarantees
- Risk in physical goods passes to you upon delivery
- Delays caused by couriers are outside our control
If an item is lost or damaged in transit, please contact us and we will resolve the issue in line with your consumer rights.
Nothing in this section affects your statutory rights under UK consumer law.
6. Digital Products (Important)
For digital items (e.g. PlayStation, Xbox, Nintendo codes):
Delivery
- Delivered electronically (usually instantly or within a short timeframe)
- Sent via email or on-screen delivery
Right to Cancel
By purchasing digital content, you agree that:
- Delivery begins immediately after purchase
- Your 14-day cancellation right is waived once delivery has started, in accordance with UK Consumer Contracts Regulations
Refunds
Due to the nature of digital products, all sales are final once delivery has been completed.
A digital product is considered delivered when:
- The code is displayed on-screen, and/or
- The code is sent via email
We do not offer refunds where:
- The code has been successfully delivered
- The code has been accessed or viewed
This does not affect your statutory rights if the product is faulty or not as described.
Exceptions:
- The code is faulty or does not work
- You have a valid legal right under UK consumer law
7. Fraud Prevention & Security
To protect customers and prevent fraud:
We may:
- Delay or manually review orders
- Request identity verification
- Cancel or refuse orders deemed high-risk
Digital products are high-risk items and may be subject to additional checks.
We reserve the right to:
- Refuse supply where fraud or misuse is suspected
- Block access to accounts involved in suspicious activity
This helps protect both GameSphere and genuine customers.
8. Resale & Commercial Use
Products sold on this website are intended for personal use only.
You must not:
- Resell digital codes or products for commercial purposes
- Distribute, share, or exploit digital products
We reserve the right to refuse or cancel orders where resale activity is suspected.
9. Chargebacks & Disputes
If you initiate a chargeback or payment dispute without first contacting us, we reserve the right to:
- Suspend or terminate your account
- Refuse future orders
- Provide evidence to the payment provider, including delivery confirmation and usage data
We encourage customers to contact us first to resolve any issues quickly.
10. Returns & Refunds (Physical Products)
Your rights are governed by our Refund Policy and UK law.
Key principles:
- You have the right to cancel most physical orders within 14 days
- Items must be returned in original condition
- Faulty or incorrect items are eligible for full refund or replacement
We may apply reasonable deductions where:
- Items are returned used or damaged beyond inspection
11. Third-Party Services & Links
We may provide links to third-party websites or tools.
We are not responsible for:
- Third-party content
- External services or transactions
Use them at your own risk.
12. User Content
If you submit reviews or content:
- You grant us permission to use it
- You confirm it does not infringe any rights
We may remove content that is:
- Misleading, offensive, or unlawful
13. Personal Data
We process personal data in accordance with UK GDPR and our Privacy Policy.
14. Promotions & Discounts
From time to time, GameSphere may offer promotional discounts, voucher codes, bundle offers or limited-time sales.
Unless otherwise stated:
- Promotions cannot be combined with other offers
- Discount codes are limited to one use per customer/order where applicable
- Promotions may exclude selected products, pre-orders, digital products or gift cards
- Promotions are subject to availability and may be withdrawn at any time without notice
We reserve the right to:
- Cancel promotions where misuse, abuse or technical error is identified
- Refuse discount usage that breaches these Terms
- Amend or end promotions at our discretion
Additional promotion-specific terms may apply to selected campaigns or offers. For more information, please read our Promotions & Discounts Policy.
15. Prohibited Uses
You must not use this site:
- For illegal activity
- To commit fraud
- To infringe intellectual property
- To distribute harmful software
We may terminate access for violations.
16. Liability & Legal Rights
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Your statutory rights under the Consumer Rights Act 2015
To the extent permitted by law, our liability is limited to the value of your order.
17. Indemnity
You agree to indemnify GameSphere against claims arising from:
- Your breach of these Terms
- Your misuse of the website
18. Severability
If any provision is found invalid, the remaining Terms remain enforceable.
19. Termination
We may suspend or terminate access if:
- These Terms are breached
- Fraud or misuse is suspected
20. Entire Agreement
These Terms, along with our policies, form the entire agreement between you and GameSphere.
21. Governing Law
These Terms are governed by the laws of the United Kingdom.
If you are a consumer, you may bring legal proceedings in the part of the UK where you live, including:
- Scotland
- England
- Wales
- Northern Ireland
22. Changes To Terms
We may update these Terms at any time.
Continued use of the website confirms acceptance of changes.
23. Contact Information
Questions about the Terms of Service should be sent to us using the contact details below:
You can also use our contact form here
Or via post at:
SC Ecommerce Ltd
128 City Road, London,
EC1V 2NX
Company Number: 16313019