Shipping policy
Overview
This Shipping Policy applies to all orders placed with GameSphere (a trading name of SC Ecommerce Ltd).
It should be read alongside our Terms of Service and Refund Policy.
We aim to deliver your order quickly, securely, and transparently.
1. Shipping Locations
We currently ship within the United Kingdom, including:
- Mainland UK
- Scottish Highlands & Islands
- Northern Ireland
If you are unsure whether we deliver to your location, please contact us before placing an order.
2. Order Processing Times
- Orders are typically processed within 1–2 working days
- Orders placed on weekends or bank holidays are processed the next working day
We may delay processing where:
- Additional verification is required (fraud prevention)
- Items are temporarily out of stock
3. Delivery Times (Physical Products)
Estimated delivery times after dispatch:
- Standard Delivery: 2–4 working days
- Express Delivery (if available): 1–2 working days
Please note:
- Delivery times are estimates, not guarantees
- Delays caused by couriers are outside our control
4. Shipping Costs
Shipping costs are clearly displayed at checkout.
We may offer:
- Free delivery promotions
- Flat-rate or calculated shipping
Any applicable delivery charges will be shown before you complete your purchase.
5. Order Tracking
Where available, tracking details will be provided once your order has been dispatched.
It is your responsibility to:
- Monitor tracking updates
- Ensure someone is available to receive the delivery where required
6. Delivery Responsibility
Your order is considered delivered when:
- It is delivered to the address provided at checkout
- Or confirmed as delivered by the courier
Please ensure:
- Your shipping address is accurate
- Delivery instructions are correct
We are not responsible for:
- Incorrect addresses provided by the customer
- Failed deliveries due to absence
7. Lost, Damaged Or Delayed Items
If your item:
- Arrives damaged: Contact us within 48 hours with photos
- Is lost in transit: Contact us and we will investigate
Where appropriate, we will:
- Offer a replacement
- Or issue a refund in line with your statutory rights
8. Failed Deliveries & Returns To Sender
If an order is:
- Refused
- Undeliverable
- Returned to sender
We may:
- Deduct return shipping costs from your refund
- Re-charge shipping for re-delivery
9. Digital Products (Important)
This section applies to digital items such as:
- Game codes
- Gift cards
Delivery
- Delivered electronically (usually instantly or within a short timeframe)
- Sent via email or displayed on-screen
No Shipping Charges
- No physical shipping applies to digital products
Delivery Issues
If you do not receive your digital item:
- Check spam/junk folders
- Contact us for assistance
10. Fraud Prevention & Delivery Security
To protect customers and prevent fraud:
We may:
- Delay or hold orders for review
- Request identity verification
- Cancel orders flagged as high-risk
Digital orders may be subject to additional checks.
If an order is cancelled for security reasons:
- A full refund will be issued
11. Pre-Orders & Stock Availability
If you order an item that is:
- Out of stock
- On pre-order
We will:
- Notify you of expected dispatch times
- Offer a refund if delays are significant
12. Contact Us
For any delivery queries, please contact our support team:
You can also use our contact form here
Or via post at:
SC Ecommerce Ltd
128 City Road, London,
EC1V 2NX
Company Number: 16313019
Please include your order number and full name to help us process your request quickly.