Delivery

• Physical games are dispatched using tracked UK delivery services where available.
• Most in-stock titles are delivered within 2–4 working days.
• Pre-order games are dispatched in line with the advertised release date.
• Delivery estimates shown at checkout may vary during busy periods.

Returns

• You have the legal right to cancel your order within 14 days of receiving your goods in line with UK consumer law.
• Unused and unopened games may be returned within 14 days of delivery in accordance with UK consumer law.
• Returned items must remain sealed, unused and in their original condition.
• Opened software, games and media products cannot be returned unless faulty.
• For standard returns where the item is not faulty, damaged or incorrect, a deduction may apply where returned items are not received in their original condition, in line with our Refund Policy.
• Please ensure the correct platform and edition are selected before purchasing.

Delivery

• Consoles are dispatched using tracked UK delivery services.
• Larger or higher-value orders may require a signature upon delivery.
• Please inspect your order upon arrival and contact us promptly if there are any issues with the product or packaging.

Returns

• You have the legal right to cancel your order within 14 days of receiving your goods in accordance with UK consumer law.
• Returned consoles must be sent back in their original condition with all included accessories, packaging and documentation.
• For standard returns where the console is not faulty, damaged or incorrect, a deduction may apply where returned items are not received in their original condition, in line with our Refund Policy.
• Faulty or damaged products will be handled in accordance with your statutory consumer rights.

Delivery

• Accessories are dispatched using UK delivery services based on the shipping option selected at checkout.
• Delivery estimates are displayed during checkout and may vary during busy periods.

Returns

• You have the legal right to cancel your order within 14 days of receiving your goods in accordance with UK consumer law.
• Returned accessories must be unused and returned in their original packaging where possible.
• For standard returns where the item is not faulty, damaged or incorrect, a deduction may apply where returned items are not received in their original condition, in line with our Refund Policy.
• If your order arrives damaged, faulty or incorrect, please contact us promptly so we can arrange a resolution.

Delivery

• Digital products, gift cards and game codes are delivered electronically.
• By purchasing a digital product, you acknowledge that delivery may begin immediately after purchase.

Returns

• Digital products, gift cards and downloadable codes are generally non-refundable once delivery has begun or a code has been revealed/redeemed, except where required under UK consumer law. Please see our Refund Policy for full details.
• Please ensure the correct platform, region and product version are selected before completing your purchase.
• If you experience an issue with code delivery or activation, please contact us promptly and we will investigate the issue as quickly as possible.