Gift Cards & Digital Top-Up Vouchers Terms & Conditions

1. Overview

These Terms & Conditions apply to:

  • GameSphere digital gift cards
  • Third-party digital top-up vouchers (e.g. PlayStation, Xbox, Nintendo)

By purchasing or redeeming these products, you agree to these terms in addition to our general Terms of Service.

2. Delivery

All digital products are:

  • Delivered electronically (via email and/or on-screen)
  • Typically delivered instantly or within a short timeframe

Please ensure:

  • Your email address is entered correctly at checkout
  • You check spam/junk folders if not received

GameSphere is not responsible for delivery issues caused by incorrect email details.

3. Activation & Use

  • Codes are intended for use on the relevant platform (e.g. PlayStation, Xbox, Nintendo)
  • You are responsible for ensuring compatibility with your account region

Once a code has been:

  • Delivered
  • Viewed
  • Or redeemed

It is considered used and non-returnable.

4. No Cancellation Or Refund (Digital Content)

Under UK law, digital content is exempt from the 14-day cancellation period once delivery begins.

By purchasing digital products, you agree that:

  • Delivery begins immediately after purchase
  • Your right to cancel is waived once the code has been delivered

We do not offer refunds where:

  • The code has been delivered
  • The code has been accessed or redeemed

5. Faulty Or Non-Working Codes

If you experience an issue:

  • Contact us as soon as possible

We may require:

  • Evidence of the issue
  • Confirmation the code has not been redeemed

Where verified:

  • A replacement or refund will be provided

6. Fraud Prevention & Security

Due to the nature of digital products, we operate strict fraud prevention measures.

We reserve the right to:

  • Delay delivery for verification
  • Request proof of identity
  • Cancel and refund orders flagged as high-risk

Accounts or orders suspected of fraud may be:

  • Blocked
  • Reported where necessary

7. Limitations Of Liability

We are not responsible for:

  • Codes entered incorrectly by the customer
  • Codes redeemed on the wrong account
  • Region incompatibility issues

Please ensure compatibility before purchase.

8. Lost Or Stolen Codes

Once a code has been delivered:

  • It is the customer’s responsibility to keep it secure

We are not liable for:

  • Lost, stolen, or shared codes

9. Promotions & Discounts

  • Digital products may be excluded from promotions
  • Discounts cannot be applied retrospectively

We reserve the right to:

  • Withdraw or amend offers at any time

10. Account & Order Monitoring

We may:

  • Limit quantities of digital products per customer
  • Cancel repeat or suspicious orders

This is to protect against fraud and unauthorised resale.

11. Governing Law

These Terms are governed by the laws of the United Kingdom.

Consumers retain the right to bring proceedings in their local UK jurisdiction, including:

  • Scotland
  • England
  • Wales
  • Northern Ireland

12. Contact

If you have any questions regarding our gift cards terms and conditions policy, please contact our support team:

📧 contact@gamesphereuk.co.uk

📞 0333 090 5676

You can also use our contact form here

Or via post at:

SC Ecommerce Ltd
128 City Road, London,
EC1V 2NX
Company Number: 16313019